Your satisfaction is paramount to us when you shop at deladrollc.shop. We offer a simple and clear refund policy to ensure peace of mind during your purchase. Here are our refund terms:

Refund Period
You have 14 days from the date you received your item to request a refund. If you decide to return your item within this period, please ensure it is unused and in its original packaging.

Return Requirements

The product must be unused and in its original condition, including tags and packaging.
Please ensure that the returned item is clean, undamaged, and returned within a reasonable timeframe.

Refund Request
To request a refund, please contact our Customer Service team with your order number and reason for return. We will provide further instructions, including a return address and the return process.

Refund Processing
Once we have received and confirmed the returned item, we will process your refund within two business days. The refund will be issued via the original method used, and the time it takes to arrive may vary depending on your payment method.

Shipping Costs
Shipping costs for returns due to a change of mind are generally the buyer’s responsibility. Returns due to a defect or error will be covered by us.

Items Not Eligible for Refunds

Sale items, limited-edition items, and used items may be less likely to qualify for a refund, so please verify carefully before purchasing.

If you have any questions about our refund policy, please feel free to contact our customer service team. We’ll be happy to assist you and ensure your shopping experience is smooth and enjoyable!